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1、1Test9Part1Subject:PresentationskillsseminarDearJohnIwouldliketoattendaseminaronpresentationskillson9thJune.Sincemyjobinvolvesmakingpresentationstocustomersveryoftenthisseminarwillbequitehelpful.Couldyoutellmewhetheritis
2、possibletotakeadayoffwktoattendtheseminarThanksAngelaPart2ReptonrecentdevelopmentsinthemarketofsptsgoodsIntroductionThisreptaimstoassesscurrentfuturesituationinsptsgoodsmarket.FindingsAtpresentourgreatestmarketisinNthAme
3、ricawherewesell44%ofourgoodsfollowedbyEurope(26%)SouthAmerica(19%)Asiapacific(11%).Comparedwithotherrivalsteswewerethesecondlargestretailerwithaturnoverof$60millionin2002thethirdin2001withaturnoverof$40million.Wearetheon
4、lycompanywhichsucceededinincreasingitsturnoverin2002.RecommendationBasedonthecurrentsituationitisdecidedthatwewillchangeourpresentsalesdistributionin2003.WeintendtoincreaseourturnoverinEuropeby4%with6newsesinAsiapacificb
5、y3%with4newstesinSouthAmericaby4%with3newstes.Allthesechangesshouldboostourturnoverby15%in2003thusmakeusthegreatestretailerinthemarket.Test10Part1Subject:TalkNextFridayDearMrsJayIwouldliketogivethetalksuggestedbyyouIthin
6、k10:30amon7thDecemberafterthebriefingmeetingwouldbetheperfecttime.Requiredequipment:OverheadprojectFliptwithPensPleasegivemesomeinfmationabouttheparticipants.3ReptonCustomercomplaintsIntroductionThisreptsetsouttopresentt
7、hereasonsfcustomercomplaintsin2002.FindingsThenumberofcustomercomplaintswas300inJanuary2002whichrocketedto540inFebruarybecauseofthecomputersystem’sbreakdown.Howeveritfellto230inMarchbecauseanimproveddersystemwasintroduce
8、d.Thereasonsbehindthiswereanalysedasbelow:1.Thecomplaintsaboutincrectdersaccountedf16percentwhichwerefewerinMarch.2.Thecomplaintsaboutnonqualityproductstookup28percent.Thecompanyisrecruitingextrastafftocheckeveryitembefe
9、itisdelivered.3.Deliverytimeistoolongaboutwhich56percentofcomplaintswerereceived.RecommendationItissuggestedthatthecompanyuseitsowncourierservicesapartfrompostalservicetoreducedeliverytimesoastoenhancethewholelevelofcust
10、omersatisfaction.Test12Part1DearcolleaguesIwouldliketotellyouthattherewillbeavisitfromhealthsafetyinspectsonMonday1stJulyfrom9a.m.until15p.m.Theinspectionhassomethingtodowithourqualitymanagementcertificate.Everyoneisrequ
11、estedtotidyuptheirwkplace.RegardsPart2ReptonefficiencyofdifferentadvertisingmethodsIntroductionThisreptaimstoevaluatedifferentadvertisingmethodsourcompanyiscurrentlyusing.FindingsItwasfoundthatdirectmailstocustomersdidno
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