營(yíng)銷(xiāo)人員培訓(xùn)手冊(cè)

1、培訓(xùn)管理資料大全《商務(wù)智庫(kù)》整理培訓(xùn)管理資料大全《商務(wù)智庫(kù)》整理1目錄課程結(jié)構(gòu)............................................................................................................................................3課程目標(biāo)....................................

2、........................................................................................................5課程主題...............................................................................................................

3、...........................65專(zhuān)題1給予賞識(shí)............................................................................................................................751.1什么正在改變？................................................

4、............................................751.2逃避給予賞識(shí)的............................................................................................751.3關(guān)鍵行動(dòng)...............................................................

5、.........................................851.3.1識(shí)別給予賞識(shí)的場(chǎng)合..........................................................................851.3.2您應(yīng)該加強(qiáng)哪些行為？......................................................................95

6、1.3.3具體地描述此行為............................................................................1051.3.4說(shuō)明此行為的貢獻(xiàn)............................................................................1051.4跟進(jìn)活動(dòng).............................

7、.........................................................................1051.5如何賞識(shí)他人..............................................................................................1151.6如何接受他人賞識(shí)...........................

8、...........................................................1251.7計(jì)劃問(wèn)題......................................................................................................1351.8領(lǐng)悟與行動(dòng)......................................

9、............................................................135專(zhuān)題2積極聆聽(tīng)..........................................................................................................................1452.1有什么改變？................

10、..............................................................................1452.2聆聽(tīng)失敗的原因..........................................................................................1452.3關(guān)鍵行動(dòng).............................

11、.........................................................................1552.3.1聆聽(tīng)他人說(shuō)話(huà)....................................................................................1552.3.2提出問(wèn)題.....................................

12、.......................................................1652.3.3修正主題歧義....................................................................................1652.4練習(xí)...........................................................

13、...................................................1752.4.1循環(huán)練習(xí)............................................................................................1752.4.2指導(dǎo)清單.....................................................

14、.......................................1852.4.3練習(xí)觀(guān)察表(組長(zhǎng)用).........................................................................2052.4.4跟進(jìn)活動(dòng)..............................................................................

15、..............2152.5聽(tīng)你的伙伴說(shuō)話(huà)..........................................................................................2152.5.1技巧練習(xí)觀(guān)察表................................................................................2252.5.2

16、領(lǐng)悟與行動(dòng)........................................................................................225專(zhuān)題3有效溝通.....................................................................................................................

17、.....2453.1前序..............................................................................................................2453.2溝通的定義......................................................................................

18、............2453.3溝通的技巧..................................................................................................2553.4語(yǔ)言溝通.........................................................................................

19、.............2553.5非語(yǔ)言溝通..................................................................................................275專(zhuān)題4解決問(wèn)題........................................................................................

20、..................................2854.1領(lǐng)導(dǎo)的職能..................................................................................................2854.2有待注意的情況................................................................

21、..........................2954.3關(guān)鍵行動(dòng)......................................................................................................2954.3.1描述問(wèn)題......................................................................

22、......................305培訓(xùn)管理資料大全《商務(wù)智庫(kù)》整理培訓(xùn)管理資料大全《商務(wù)智庫(kù)》整理3課程結(jié)構(gòu)課程結(jié)構(gòu)課程目標(biāo)課程主題專(zhuān)題專(zhuān)題1給予賞識(shí)給予賞識(shí)1.3關(guān)鍵行動(dòng)1.3.1識(shí)別給予賞識(shí)的場(chǎng)合1.3.2您應(yīng)該加強(qiáng)哪些行為？1.3.3具體地描述此行為1.3.4說(shuō)明此行為的貢獻(xiàn)專(zhuān)題專(zhuān)題2積極聆聽(tīng)積極聆聽(tīng)2.3關(guān)鍵行動(dòng)2.3.1聆聽(tīng)他人說(shuō)話(huà)2.3.2提出問(wèn)題2.3.3修正主題歧義專(zhuān)題專(zhuān)題3有效溝通有效溝通專(zhuān)題專(zhuān)題4解決